BUSINESS & TECHNOLOGY CONTRACTING

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Benchmarking Clauses in IT Outsourcing: A Right That Often Cannot Be Used

    Benchmarking clauses in IT outsourcing promise customers a way to ensure pricing and service levels remain competitive, but in practice they are rarely usable due to procedural hurdles, supplier resistance, and weak remedies. This note explains why benchmarking rights often fail and outlines stronger, more reliable contractual mechanisms for maintaining commercial competitiveness.

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